We conduct human-rights due diligence across our value chain, adjusted to operational context and risk, business relationships, and the nature of our involvement with an impact. Our process is continuous and develops as we incorporate learnings and input from stakeholders and experts.
Identifying risk to people: Our efforts are focused on our Salient Human Rights Issues. These are the issues which have the most severe negative impact on people across our value chain. They include wages, child labor, forced labor, modern slavery, and rights to water. We regularly review our salient human rights issues together with internal and external stakeholders to ensure their relevance and to define prioritized efforts and engagement.
Special attention is given to vulnerable groups of people that are more exposed to violations, including women, children and migrant workers.
Risk and impact assessment: We conduct human-rights risk assessments across our value chain to identify risk to people, including but not limited to, new markets, suppliers and materials. As a global business, with a retail and production presence in over 80 markets it is not effective nor impactful to apply the same approach everywhere. That’s why we apply a risk-based approach to our due diligence.
We target high-risk regions, functions or processes that require the closest attention. We also seek to extend our reach by focusing on supplier ownership and partnership. This means cascading responsibilities and building leverage via our business partners to capture and address potential and actual human rights issues throughout our supply chain. Read more about our supply-chain management in our Sustainability Disclosure.
Acting on identified risks: Our approach to preventing and mitigating issues is adjusted to operational context and risk, business relationships and the nature of our involvement with an impact. Strategies include labour-monitoring programs across our manufacturing supply chain, training and outreach programs, communication of policies, establishment of grievance channels, capacity-building programs, partnerships, and multi-stakeholder initiatives. We strive to continuously incorporate learnings and invite stakeholders to provide feedback on our efforts.
In many markets where we operate, certain human-rights issues are systemic. Tackling these requires collaboration with other actors and we encourage collective efforts with peers, business partners, governments and non-governmental organisations. Our work on wages is an example of an issue that is systemic and requires action from different actors.
We also engage in public affairs with the aim to strengthen regulatory effectiveness and the role of governments in protecting human rights in countries where we operate.
Stakeholder engagement: Throughout the process, we strive to engage with rights holders (colleagues, workers in our supply chain, customers, and communities) or their relevant representatives such as unions or NGOs, to receive valuable input. We continuously invite stakeholders to provide feedback on our efforts so we can further improve our strategies and programmes.
For systemic issues or those further upstream in our supply chain, where our influence is limited, we join forces with a broader range of stakeholders such as our peers, suppliers and business partners, NGOs and expert organisations to collaboratively address and improve the sustainability of our industry.
Read more about our stakeholder engagment and collaborations in our Sustainability Report and under Stakeholder Engagement.
Reporting and communication: Reporting on risks and outcomes is done both to inform decision-making and to evaluate and adjust our approach for effectiveness. Human-rights reporting is one aspect of our corporate governance, where we work to establish meaningful reporting that drives positive outcomes for people and connects with business value.
We communicate and report on progress and challenges through various channels, including our annual Sustainability Report. Over the years we have built strong business relationships with our manufacturing suppliers and were one of the first brands to make our supplier list public in 2013.
We strongly believe transparency and partnership increase accountability and drive progress. Over the years our efforts to integrate human-rights management and eradicate modern slavery from our supply chains have been recognised by the Corporate Human Rights Benchmark and the Know the Chain benchmark.